O2 Netwrok Problems Strike Again

May be it is time that O2 considered changing the advertising slogan on the advert below to "It's our O2, See how little you can do", after at least ten percent of the customers faced hours without network coverage again today.

 

In a world where mobile communications is becoming ever more imprtant to people lives to have network problems over and over again is making the company look like the one to avoid, and because the same fault affected GiffGaff and Tesco Mobile they are in the same boat even although it wasn't their fault.

 

How long people will put up with this is anyones guess, but given the poor 3G coverage compared to the other mobile companies in the UK I would guess it won't be for long. Just like Blackberry who lost the trust of it's customers when it network failed the same thing is likely to happen to O2 if things carry on like this. People won't put up with the rubbish network which clearly has a number of short coming and suffers from lack of investment.

 

If I was in charger of the regualtors, or in government, I would be looking at pulling the companies rights to setting up 4G networks until the company got it's act together. I would insist they had 3G coverage that is of the same level as the other companies and set minimum reliablity standards for the company before letting them proceed with upgrading their network to 4G. This would force the company to put in the investment into the inferstructure that should have be put in place years ago, all lead to benefits to all of the customers rather than the select few with 4G handsets.

 

O2 need to get this right and they need to do it now. People won't stand for this for much longer and the regulator need to make sure that they sort out the network problems and network coverage issues. The regulator needs to act on this and show it's got some power to make the failing mobile companies like O2 work for the customers.